Giving a client negative feedback is like walking a tightrope. After all you don’t want to risk putting the project, or your paycheck, in jeopardy. However, when a client doesn’t return phone calls or emails, or says or does something that makes you feel uncomfortable, it can be difficult deciding if it is appropriate to say something. But before you call your client on irritating behavior, first determine if their behavior is part of an ongoing pattern, or just a one off incident.
Peter Bregman, CEO of the global management-consulting firm Bregman Partners, recommends the “rule of three.” When you first encounter a bad behavior, take notice of it. The third time, address it with the client.